Privacy Policy

HighRezHomes.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including through our website (highrezhomes.com) and our text messaging services. By using our website or services, you agree to the terms of this Privacy Policy. If you have any questions, please contact us at privacy@highrezhomes.com.

1. Information We Collect

We collect personal information you provide directly to us, information collected automatically through your use of our website, and information obtained through our text messaging services. The types of information we collect include:

Personal Information: Name, email address, phone number, mailing address, and other information you provide when filling out forms on our website, such as contact or inquiry forms, or when you communicate with us via email, phone, or text.

Text Messaging Information: Phone numbers provided for our SMS program, opt-in consent data, and any messages you send or receive through our text messaging services.

Automatically Collected Information: IP address, browser type, device information, pages visited, and other usage data collected via cookies and similar technologies when you visit our website.

Location Data: If you enable location services, we may collect information about your location to provide location-based services, such as property search results tailored to your area.

2. How We Collect Information

We collect information through:

Forms and Interactions: When you submit forms on our website (e.g., contact forms, property inquiry forms), sign up for our SMS program, or contact us directly.

Cookies and Tracking Technologies: Our website uses cookies to enhance your experience, track site usage, and serve relevant content. You can manage cookie preferences through your browser settings.

SMS Opt-In: When you opt in to receive text messages by providing your phone number through a website form or by texting a keyword to our designated number, you consent to receive messages from us.

3. How We Use Your Information

We use your information to:

Provide and improve our services, including responding to inquiries, scheduling appointments, and delivering real estate-related information.

Send marketing and promotional messages, including text messages, about our services, property listings, or special offers, if you have opted in.

Analyze website usage to improve functionality and user experience.

Comply with legal obligations, such as responding to lawful requests or protecting our rights.

Provide customer support and respond to your inquiries or requests.

4. Text Messaging Program

Our text messaging program allows us to send you updates, reminders, and promotional messages related to real estate services. By opting in, you agree to the following:

Opt-In Consent: By providing your phone number through our website forms or by texting a keyword to our designated number, you expressly consent to receive automated text messages from HighRezHomes.com. Consent is not a condition of purchasing any goods or services.

Message Types: You may receive transactional messages (e.g., appointment reminders), informational messages (e.g., property updates), or promotional messages (e.g., new listings or offers).

Message Frequency: Message frequency varies depending on your interactions with us.

Costs: Message and data rates may apply, depending on your mobile carrier plan.

Opt-Out Instructions: You may opt out at any time by replying "STOP" to any message. After opting out, you will receive a confirmation message and no further messages unless you opt in again.

Help Instructions: For assistance, reply "HELP" to any message or contact us at privacy@highrezhomes.com.

Privacy of Messages: Text messages are not confidential, as they may be viewed by anyone with access to your phone or by your mobile carrier.

We use Twilio to provide our text messaging services and comply with Twilio’s Messaging Policy and Acceptable Use Policy, available at Twilio’s Messaging Policy and Twilio’s Acceptable Use Policy. Our text messaging complies with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and carrier guidelines, including T-Mobile’s Code of Conduct.

Confirmation Message Example: “Thanks for subscribing to HighRezHomes.com text messages! Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out; HELP for more info. See terms and privacy policy: highrezhomes.com/privacy.”

5. How We Share Your Information

We may share your personal information with:

Service Providers: Third parties, such as Twilio, that help us deliver services, including text messaging, website hosting, and customer support. These providers are contractually obligated to protect your information and not use it for unrelated purposes.

Legal Compliance: When required by law, such as to comply with subpoenas, court orders, or other legal processes.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to another entity.

Affiliates: Our affiliates or subsidiaries, subject to this Privacy Policy.

We do not share your SMS opt指的是 System: opt-in data or consent status with third parties for marketing purposes unrelated to our services, in compliance with TCPA and other privacy laws.

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6. How We Protect Your Information

We implement industry-standard security measures, including encryption and secure data networks, to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You may request access to or correction of your personal information by contacting us at privacy@highrezhomes.com.

Opt-Out: You may opt out of marketing communications, including text messages, by following the opt-out instructions provided in those communications or by contacting us.

CCPA Rights: If you are a California resident, you have the right to request disclosure of the personal information we collect, use, or share about you, and to request deletion of your information, subject to certain exceptions. To exercise these rights, contact us at privacy@highrezhomes.com. We will verify your identity using your email address, phone number, or government identification, and may require proof of California residency.

Do Not Sell: We do not sell your personal information, as defined by the CCPA, and will not do so without providing a right to opt out.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze site usage, and deliver personalized content. You can disable cookies through your browser settings, but this may affect the functionality of our website. For more information, please review our Cookie Policy [link to cookie policy, if applicable].

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA). If you believe we have collected information from a child under 13, please contact us at privacy@highrezhomes.com, and we will take steps to delete such information.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we retain SMS opt-in data to comply with legal requirements and ensure proper handling of opt-out requests.

11. International Data Transfers

If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States, where our servers are located. By using our services, you consent to this transfer.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@highrezhomes.com

Address: [Insert Company Address]

For SMS-related inquiries, you may also reply "HELP" to any text message or contact us directly.

15. Compliance with Laws

We are committed to complying with applicable privacy laws, including the TCPA, CCPA, COPPA, and Canada’s Anti-Spam Legislation (CASL). Our text messaging practices adhere to the CTIA’s Messaging Principles and Best Practices and carrier guidelines, including those of Twilio, our SMS service provider.